Frequently Asked questions

Why should I use Galaxy Phones for a repair?

Your smartphone or device is precious to you. Galaxy Phones technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With 500,000 repairs to date and counting, we are the trusted UK tech repair specialists.

How long does a repair typically take?

We pride ourselves on an express repair service. Most devices can be repaired in-store within 30 minutes, whilst postal repairs are between 48-72 hours. Device repair length is stated for each device on our website.

What should I do before handing over my device?

Whilst your device is in safe hands with us, you can back-up your device and reset back to the factory settings before hand for security purposes if you wish. We need access to your device so we can test your device’s repair thoroughly before handing back to you.

Does my device repair come with warranty?

There is a lifetime warranty on all device screen repairs and a warranty for all other repairs. Please check our terms and conditions for more details.

How does the walk-in service work?
Our walk-in service allows you to have your phone repaired straight away! You can see the time required for each repair when you book on our website, which will allow you to visit your preferred store at your chosen time and get seen immediately. 
If I use Galaxy Phones will this void my Manufacturer’s warranty?
Like most third-party repair services, use of our service can void your manufacturer’s warranty. However we provide our own warranty for all our repairs .
I only have a small crack on my screen do I need a full-screen replacement?

Yes, we undertake a full-screen replacement regardless of the size of the crack in your screen.

Are we an Apple authorised supplier?

Galaxy Phones is the alternative repair service to Apple and it’s subsidiary suppliers. We are an express repair service that utilises the highest quality parts.

Are Galaxy Phones screens original Apple / Samsung parts?
We are an alternative repair service to Apple / Samsung / other manufacturers and use the highest quality non-manufacturer alternative components and parts, all of which are QC tested. We have so confident in the quality of our screens that we offer a lifetime warranty. For more details please see here.